NovaNET Technical Support

Welcome to NovaNET technical support. For the quickest way to get help when you are experiencing difficulties, please consult the links below. You can also call 419.720.4513 and we will return your call as soon as possible.

Note: When you click on any of the links below, a new browser window will open and display the requested page on the Phoenix Academy website. Your connection to the Polly Fox Academy website will remain open in this window.

NovaNET Installation
Click this link to learn how to download and install NovaNET software on your Windows workstation.

Signing-on to NovaNET
This page explains how to set up a username and password so that you can log in to NovaNET.

Changing the NovaNET Host Address
In May 2008, NovaNET changed the host address and port settings you need to connect. The changes have been included in the installation instructions for new users. If you are NOT a new user, you will not be able to log in until you make these changes.
NovaNET FAQ's
Answers to frequently asked questions about the NovaNET software

Special Keys
NovaNET assigns special meanings to many of the function keys (F1 - F12) on your computer. This page explains how to take advantage of this feature.

Error Messages
This page explains how you can respond to NovaNET error messages you might receive.